Redefine and understand the manufacturer of fully automatic polishing machines from customer issues

Someone inquired about the need to polish zinc alloy lock handles, which requires manual polishing and requires a lot of effort. Additionally, there is a high level of dust pollution. What is the solution?

Polishing zinc alloy lock handles with automatic polishing machines can improve efficiency and reduce dust to a limited extent. High-efficiency polishing machines such as disc polishing machines, CNC polishing machines, or flexible polishing machines can be considered.

If the production is relatively high, it is recommended to use a flexible polishing machine, which can clamp more than 300 products at once, with high efficiency.

If the production is moderate, a disc polishing machine can be chosen, where one disc is paired with multiple polishing heads, which is more cost-effective.

If the production volume is not too high and the polishing quality requirements are high, a CNC polishing machine can be selected to perform copying movements according to the shape of the product, which can cover multiple surfaces of the product with high accuracy and is more convenient to use. The G-code control system can directly modify parameters on the color touch screen. 

A customer consultation to provide three alternative solutions with different prices and production volumes seems to have formed a habit.

From a responsible perspective, re-understand every profession! This is one of the sentences from Luo Zhenyu's New Year's Speech in 2020.

Based on my profession, the people I serve are lock handle owners, lock polishing production managers, and polishing factory owners, rather than every set of cold and sturdy locks.

Each type of lock handle has a different process, with the highest specification of oxidation treatment, medium process effect, sandblasting, and the simplest treatment method, spraying or spray molding process. Every time they face lock polishing machine user service, they will constantly encounter problems with the polishing process and polishing consumables during the polishing process, and this service is sustainable.

What services can I provide to my customers?

Is it just selling him fully automatic polishing equipment?

This kind of service is obviously not sustainable.

I think we are a manufacturer of fully automatic polishing machines, and I should provide and assist in selecting polishing processes and polishing consumables. For example:

When there are problems with the polishing process, we should assist them in identifying the relationship between the equipment and the process from the perspective of this fully automatic polishing machine, so that they can better operate it.

When they want to improve the lifespan of the equipment, they can repair and maintain the product according to its usage, replace corresponding parts in a timely manner, and make the fully automatic polishing machine operate better, so that the polishing effect can meet the customer's requirements.

When they want to replace the polished product, they readjust the product based on its shape to prevent customers from making mistakes and causing unnecessary waste. Sometimes, making the wrong action actually increases the cost of debugging and after-sales service.

When customers want to change the effect of the product, I should start from the perspective of polishing process and polishing consumables, select suitable consumables and polishing process, and provide customers with a reference, rather than recommending materials from a cheap perspective. I want cheap polishing consumables,